Requesting a review
Send the account email, order or transaction reference, purchase date, and a short description of the issue to billing@officialghost.space. Do not send full card or banking details.
Eligible cases
Duplicate charges, incorrect charges, and purchases affected by a confirmed technical failure will be reviewed. Eligibility may depend on the product, consumed usage or credits, purchase channel, and applicable consumer law.
Used services
Completed service periods, consumed Cloud Phone time, used credits, and other delivered usage may not be refundable except where required by law or confirmed to have been charged incorrectly.
Processing
Approved refunds are returned through the original payment method whenever possible. Processing time is controlled partly by the payment provider or financial institution.
Third-party purchases
If a purchase is completed through a third-party marketplace or provider, its billing and refund process may apply. We will help identify the correct channel.